The story of WhatsApp is the story of success. Born in 2009, what is the most popular and used the instant messaging application in the world currently has about 1,500 million users, who daily exchange more than 60,000 million messages. These dizzying figures attest to the roots of this app that Facebook bought in 2014 for 15,000 million euros.
Our country is not an exception to the WhatsApp phenomenon. In this sense, there are millions of Spaniards who use this application on a daily basis to communicate. Relatives, friends, co-workers have become recipients of our messages. There are many advantages offered by the use of this app, which explains that it is present practically constantly in our day to day.
However, despite the fact that the positive aspects of using WhatsApp - comfort, speed, minimum cost - are unquestionable, it is also true that everything that glitters is not gold and that there are also negative aspects. One of them refers to the use of this app in the workplace, a growing trend that nevertheless involves several dangers that must be borne in mind.
One of the risks is the saturation of messages. Phone calls, emails, meetings, presentations ... There are many tasks that are intermingled in our day to day, so if we also have to attend to the WhatsApp that come to our smartphone we can end up going crazy.
This is counting on messages of a professional nature that concern our work responsibilities. Because on many occasions we can be receiving at the same time WhatsApp that have nothing to do with our work. We can meet in our workday answering messages of all kinds: to our partner to know who will take the children to English; the friend who sends us a 'meme' of the defeat of our favorite team; to the plumber to know what time you can go through the house to fix the bathroom faucet, to the school group. If we add voice messages to it, the chaos can be total.
Aware of this circumstance and that paying so much attention to WhatsApp has a negative impact on work performance, many companies have started to ban their use of this popular instant messaging application during working hours .
The situation, however, can also be reversed. It is in the cases in which the managers of a company take advantage of the use of WhatsApp to entrust tasks to their employees, make queries, know the detail of an issue. The constant use of this app throughout the day makes Occasionally these professional communications are made outside working hours, which means that the worker is permanently connected to their work and available to the company.
Another risk of using WhatsApp at work is related to the fact that it is an application designed for personal and non-professional use. In this sense, with this app, neither the privacy nor the confidentiality of our communications is fully guaranteed. When dealing with professional communications, this issue is not trivial, since it means putting the information security we transmit into 'quarantine'.
In addition, the primarily personal orientation of this application can make some customers feel some concern about our work and our professionalism in the event that we use WhatsApp to keep our conversations.
Another danger that involves the use of WhatsApp in the workplace is that being an application of 'informal' messaging, sometimes we can incur an informal language not appropriate for a professional environment and, in addition, can sometimes be encouraged situations of bullying or exclusion among co-workers.
WhatsApp on your computer
On the other hand, as more and more WhatsApp is used at work, the use of the web version of this app has also become popular. By scanning a QR code, we can 'export' to our PC all the functionalities of the application.
However, WhatsApp web also has its risks. Thus, even if we close the window at the end of our workday, the session does not close but remains operational. In this way, even if we turn off the computer, the person who turns it on again can access all our conversations if you type the word WhatsApp in the address bar of the browser. Therefore it is essential that we close the session before turning off the PC.
In addition, another danger of WhatsApp web at work is that messages, photos and videos are stored in the memory of the computer, as it also happens with the smartphone. So, you should know that it is possible that someone from your company can reach to see the conversations and contents that you have exchanged in case these are not deleted correctly from the folders in which they are stored.
Finally, it should be noted that if we download a WhatsApp file and it hides a computer virus, it is compromising the security of the company.